Oksana
1 ervaring
8 juli 2026
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We ordered our wedding rings from Auronia because we really liked the idea that you can design them yourself and customize every detail. The concept of the website is great, and the rings looked beautiful in the online preview. That is exactly why we decided to place an order and paid almost €2,000 for our rings.
Unfortunately, when the rings arrived, we were extremely disappointed. Instead of the light grey platinum color that was shown on the website when we finalized our design, we received rings in a much darker, dirty grey shade. They looked completely different from what we had chosen and expected.
We contacted Auronia immediately, sent them photos comparing the actual rings with the color shown on their website, and explained that the rings did not match the final design preview. Instead of taking responsibility for the difference, we were told that if we wanted the rings to be remade, we would have to pay an additional €75 per ring.
We refused to pay extra because the problem was not caused by us — the rings simply did not match what was shown on the website at the time of ordering. After that, Auronia suggested that we wear the rings for about three months because, according to them, the color may become lighter in the areas of friction. They also said that if the rings do not become lighter after that, they would lighten them for free.
Honestly, this was a very frustrating response. When you spend nearly €2,000 on wedding rings, you expect to receive the product you actually ordered — not something that looks different and then be told to “wear it for a few months and see what happens.”
This whole experience left us disappointed and upset. What should have been a happy and special purchase turned into stress, frustration, and extra discussions about fixing a problem that should not have happened in the first place.
So for anyone considering ordering from Auronia: please be aware that the design preview on the website does not necessarily reflect how your rings will look in real life. And if the final product does not match your expectations or the design shown online, you may be asked to pay extra to correct it.
Unfortunately, when the rings arrived, we were extremely disappointed. Instead of the light grey platinum color that was shown on the website when we finalized our design, we received rings in a much darker, dirty grey shade. They looked completely different from what we had chosen and expected.
We contacted Auronia immediately, sent them photos comparing the actual rings with the color shown on their website, and explained that the rings did not match the final design preview. Instead of taking responsibility for the difference, we were told that if we wanted the rings to be remade, we would have to pay an additional €75 per ring.
We refused to pay extra because the problem was not caused by us — the rings simply did not match what was shown on the website at the time of ordering. After that, Auronia suggested that we wear the rings for about three months because, according to them, the color may become lighter in the areas of friction. They also said that if the rings do not become lighter after that, they would lighten them for free.
Honestly, this was a very frustrating response. When you spend nearly €2,000 on wedding rings, you expect to receive the product you actually ordered — not something that looks different and then be told to “wear it for a few months and see what happens.”
This whole experience left us disappointed and upset. What should have been a happy and special purchase turned into stress, frustration, and extra discussions about fixing a problem that should not have happened in the first place.
So for anyone considering ordering from Auronia: please be aware that the design preview on the website does not necessarily reflect how your rings will look in real life. And if the final product does not match your expectations or the design shown online, you may be asked to pay extra to correct it.
