We ordered our wedding rings from Auronia because we really liked the idea that you can design them yourself and customize every detail. The concept of the website is great, and the rings looked beautiful in the online preview. That is exactly why we decided to place an order and... paid almost €2,000 for our rings.
Unfortunately, when the rings arrived, we were extremely disappointed. Instead of the light grey platinum color that was shown on the website when we finalized our design, we received rings in a much darker, dirty grey shade. They looked completely different from what we had chosen and expected.
We contacted Auronia immediately, sent them photos comparing the actual rings with the color shown on their website, and explained that the rings did not match the final design preview. Instead of taking responsibility for the difference, we were told that if we wanted the rings to be remade, we would have to pay an additional €75 per ring.
We refused to pay extra because the problem was not caused by us — the rings simply did not match what was shown on the website at the time of ordering. After that, Auronia suggested that we wear the rings for about three months because, according to them, the color may become lighter in the areas of friction. They also said that if the rings do not become lighter after that, they would lighten them for free.
Honestly, this was a very frustrating response. When you spend nearly €2,000 on wedding rings, you expect to receive the product you actually ordered — not something that looks different and then be told to “wear it for a few months and see what happens.”
This whole experience left us disappointed and upset. What should have been a happy and special purchase turned into stress, frustration, and extra discussions about fixing a problem that should not have happened in the first place.
So for anyone considering ordering from Auronia: please be aware that the design preview on the website does not necessarily reflect how your rings will look in real life. And if the final product does not match your expectations or the design shown online, you may be asked to pay extra to correct it.
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Verberg
Nicky
9
ervaringen
op 29 september 2025
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Mooie ringen en handig naar eigen smaak aan te passen via hun configuratie programma.
Was in het programma wel wat lastig te zien hoe de ringen er in het echt kwamen te zien.
Anoniem
2
ervaringen
op 17 april 2023
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Geweldige service. Levering was uitgesteld, maar daar hebben ze meteen een spoed van gemaakt, waardoor alles toch mooi op tijd binnen was. Ook super tof dat je eerst de maat kan checken met een proefring
Wendy van Bentem - Albers
8
ervaringen
op 3 augustus 2021
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Helaas duurde de levering langer dan verwacht. Vanuit Auronia hebben wij hierover geen bericht gehad, nadat ik zelf een e-mail had gestuurd kwam de bevestiging.
Gelukkig zijn ze ringen nog optijd aangekomen voor onze bruiloft!
Fijn is dat je even kan passen met de modellen voor...de juiste maat.
De ringen zien er prachtig uit!
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Verberg
Sophia F.
4
ervaringen
op 22 februari 2021
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Het fijne van Auronia is dat je (trouw)ringen zelf kan ontwerpen. Daarnaast kan je het zo duur of goedkoop maken als je zelf wil. Eerst krijg je een ringmeter thuis gestuurd. Daarna krijg je 3 ringen/maten opgestuurd welke je zolang als je wil kan dragen om zeker te zijn van je m...aat. Levering was snel, communicatie goed.
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Verberg